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New to NetSuite | Unable to Uncheck the Billable Box in the Expense Report Due to Approval Workflow
Scenario:
While approving an Expense Report, the approver encounters the error:
“This expense line cannot be billable.”
In this case, the Expense Report could not be approved because the Billable checkbox was checked on one or more expense lines (non-billable).
The solution would be unchecking the Billable box, but the user could not change it because the report was locked by an approval workflow.
Questions:
- Why does the Billable checkbox have to be unchecked?
- Is there a setting that can be updated so it does not trigger this error?
- Is there a way to grey out (disable) the Billable checkbox when it is not usable?
Jeanne Padilla | General Accounting and Asset Management
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