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SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
NSC | Resolving “Unexpected Error” When Opening Customer 360 for the A/R Analyst Role
Scenario
A user with the standard A/R Analyst role attempts to open View Customer 360 from a customer record and receives an “Unexpected Error” message instead of the Customer 360 dashboard.
This issue may occur specifically in environments using OneWorld subsidiaries and cross-subsidiary access settings. A community discussion identified that the issue can be tied to the Allow Cross-Subsidiary Record Viewing permission on the role.
Solution
The issue can often be resolved by disabling the Allow Cross-Subsidiary Record Viewing setting on the affected role.
Steps
- Navigate to: Setup > Users/Roles > Manage Roles
- Edit the affected role:
- Example: A/R Analyst
- Under the
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