NSC | Unable to Create Expense Report for an Active Employee

Users may encounter an error when creating an Expense Report for an employee who is expected to be active in NetSuite. This issue can occur even if the employee record appears valid at first glance. The article below explains the cause of the issue and the steps taken to resolve it.

Scenario

When attempting to create an Expense Report for an employee, the following error message appears:

“You cannot create an Expense report for a terminated employee.”

Investigation

Testing confirmed that Expense Report creation was successful for other active employees. However, when attempting to create an Expense Report for the affected employee, the system returned the error indicating that the employee was inactive or terminated.