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NSC | Unable to Edit Approved Expense Report in Employee Center Role
Users may encounter an unexpected error when attempting to edit and save an existing Expense Report using an Employee Center role. This behavior commonly occurs when the Expense Report has already been approved for payment. This article explains the cause of the issue, the observed system behavior, and the recommended workaround.
Scenario
- Open the Expense Report.
- Correct the Purpose and Date fields on the Expense Report.
- Click Save.
Result
The following error message is displayed:
“An unexpected error has occurred. Please click here to notify support and provide your contact information.”
Investigation and Findings
During the investigation, internal system logs showed the following error:
Jeanne Padilla | General Accounting and Asset Management
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