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Support Problems - They don't get better

edited Dec 4, 2019 2:09PM in General 15 comments

If I'm alone in this, then please send me your NetSuite contact so I can get some resolve.

We're SILVER Support Customers and I have yet to get through to NetSuite in under 30 minutes any time I call.

I've waited over 90 minutes before to get a call answered.

Today, 45 minutes passed until I rang through to a live person. Then she asked me to join two WebEx sessions in which the number she provided returned errors stating it was invalid.

Then I get dropped

One hour passes with absolutely nothing gained, no resolution, and no call back from CS after they dropped me.

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