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Sending bulk e-mails to two entity types
Hello all,
The Problem: I have a need to copy our Customer Service team (Employees) when I send out a bulk e-mail to our Customers and/or Partners.
The quick fix for this was to put our Customer Service e-mail into Setup -> Company -> Fax, Printing, and E-Mail Preferences -> E-Mail tab -> Global BCC List. Unfortunately, that sends a copy of EVERY email from a merge. So my CS team was getting several hundred copies of every bulk e-mail I sent. Not good.:eek:
So, I created an Entity search that got our Partners/Customers and also our CS team. I figured I'd just create a dynamic group with that list and merge bulk e-mails into that. *WRONG!!* Seems that you can only make groups with a single entity type; no matter what.