Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Why do preferences get randomly reset in NetSuite?
Today I went to assign a support case to an employee. They weren't listed as an option. They were listed yesterday. After some investigation, I found that a preference in the user settings (for the missing employee) was unchecked that allowed them to be a support rep. OK, it was checked yesterday and I am the only person with administrative access and I didn't change it. This has happened many times (5 or 6) over the last few years. I'll call netSuite with a new problem and after they look at it with me ...they see a preference that isn't
0