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Outlook Integration becomes disabled and or inactive

edited Dec 3, 2019 3:06PM in General 7 comments

The majority of my team has experienced (continues to experience) this problem.  Somehow the Outlook Integration  tool stops working (the tool in Outlook that you use to "Send & Save" emails to Netsuite).    When someone reports a problem I go to Outlook->Trust Center-> Add In's and somehow the add in is shown as disabled and / or inactive.    I enable + re-activate it..and wholla, problem solved.  But I cant figure out the root cause.    I have at least one of these cases every other day (different users).

Any one else running into this?   If so, any idea what the root cause is?

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