Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!

Check out this thread to learn more!
Going to SuiteWorld? Connect with SuiteGurus—Your NetSuite Product Experts!

Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Please note that on Friday, October 10, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 2 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Share Your SuiteWorld Experience & Earn a Special Badge!

TAPI inserting 1 for all calls...

edited Dec 3, 2019 3:03PM in General 6 comments

I tried to integrate NS with our Avaya phone system and I'm running to a problem where it inserts a 1 in front of all numbers.  Support is looking into the issue but they think it is my Avaya system.  I've contacted them but I still think it is a NS issue.  Has anyone had this issue?

The reasonsI think this is a NS issue is when I dial via NS it tries to dial 1 then the number AND When I insert 9 as a prefix in the preferences (which I have to do), it dials 9 then 1 then the number.

I wouldn't think the Avaya system would recieve a 9 from NS then insert a 1 then receive the number from NS.  The Avaya system doesn't know if something is LD or not.  The Avaya system does not insert a 1 when I manually dial a local or LD from the keypad.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders