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Users Cannot Login to Customer Center...

edited Dec 3, 2019 2:42PM in General 1 comment

No matter the user, no matter the password, no matter the customer, no one can log in to our Customer Center.

[IMG2=JSON]{"data-align":"none","data-size":"full","src":"https:\/\/system.na1.netsuite.com\/images\/5square.gif"}[/IMG2]You have entered an invalid email address or password. Please try again.

We've definitely allowed access:
[ATTACH=JSON]{"alt":"Click image for larger version  Name:\tcustomer access.png Views:\t1 Size:\t19.3 KB ID:\t425623","data-align":"none","data-attachmentid":"425623","data-size":"custom","height":"244","title":"customer access.png","width":"396"}[/ATTACH]


and we've definitely given a customer access
[ATTACH=JSON]{"alt":"Click image for larger version  Name:\tcustomer center 2.png Views:\t1 Size:\t11.8 KB ID:\t425624","data-align":"none","data-attachmentid":"425624","data-size":"full","title":"customer center 2.png"}[/ATTACH]

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