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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
How to identify case creation from two different emails
Hello experts:
I would appreciate some advice on this.
We currently have our system setup so that if someone sends in an email, a case is automatically created. Its very simple.
Now, we are thinking about adding a new product and are thinking that we need case creation process specific to that product. In other words, we would like netsuite to monitor a new email address, and if anyone sends email to this new email address, a case is created and is automatically flagged as a new product case.
Now I have worked on this, and I have created a new "Case Territory" such that if the inbound email matches the new email address for the product, then it will automatically assign it to a support rep.
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