Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
capturing unique email alias for each Case
Hey, Hi, All,
I need to capture the unique email alias that is auto-generated by the system for each Case. This email alias is behind the display name in the header of the email. It looks something like this:
"client.name@example-client.org" <cases.1299271.9999_9999@cases.netsuite.com>
My end goal is to include this in the footer of all of our outgoing emails to clients while our agents work those client Cases. I can not seem to find out where to excavate this email alias from in the system. The only way I can find this alias email right now is to actually send an email from a Case to some address (ie: myself or the client) and then copy-n-paste from the email headers.
0