Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Save $30 - limited to first 1,000 registrants
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Anonymous Customer Placeholder
Hello,
We have the Anonymous Customer Placeholder set up to direct emails to create support cases. But on many occasions cases are not being created even though the contact is present in NetSuite.
For example:
1/ The email address is present in the contact record as well as the customer record but the case goes to the anonymous placeholder.
We also have emails coming in from contacts that have a contact attached to a customer record and it goes to the correct customer. I have also checked and the contacts in question do NOT have duplicate email addresses in NetSuite.
I know there used to be some issues a while back with this but does anyone else have any known issues with this?
0