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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Can you script the "from" email address?
We use different inbound email addresses for our customers. These inbound addresses appear in the "inbound email address" on our cases. Rather than having our outbound email responses to the customer come from the generic email address, we'd like to have these emails come from the "inbound email address" on the case record.
I'm not familiar with scripting (yet). Can we script the email process so that that outbound emails come from the address listed as the inbound email address? Anyone have any idea how to do this?
Thanks.
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