megaphone
SuiteWorld 2026 registration is now open—save $300 Register now
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Don't miss out on our Pop Quiz! You only have until tomorrow, June 19, 2026, 7:00PM ET to comment your answers.
What if your ERP could help surface the next step before you go looking for it? Watch here to learn more!

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Save $300 - limited to first 1,000 registrants
Join the NetSuite community to innovate, connect, and discover what’s next.

SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now

Trying to Debug a Script User Error: INVALID_KEY_REF

edited Dec 2, 2019 6:22PM in SuiteCloud / Customization 2 comments

I have a sheduled server side script called 'setMgrOnInvoicesCreatedYesterday' that has the effect of setting a custom field value ('custbody_contractmanageratcreation') on all invoices created yesterday.

The script has just started throwing a user error as shown below:

Function: setMgrOnInvoicesCreatedYesterday
Error: INVALID_KEY_OR_REF
Invalid custbody_contractmanageratcreation reference key 21348.
Stack Trace: setMgrOnInvoicesCreatedYesterday(setMgrOnInvoicesCreatedYesterday:15)


I have 22 invoices created yesterday and the script has behaved as expected for 16 of them but it's now getting 'stuck' with this error.  It's running every 2 hours and is getting the same error every time.

I'm guessing that there's a problem with one of the invoices that is causing the script to fail but the user error information doesn't really give me anything to work with the figure out what's wrong.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders