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How can I calculate the time between 2 date/time fields with different formats?

edited Nov 1, 2019 4:28PM in Ask A Guru 5 comments

How can I calculate the time between 2 date/time fields when one looks like this: 11/1/2019 5:46:31 am, and the other looks like this: 11/1/2019 6:52 am. I'm trying to create a saved search that tracks how much time it takes from when an order is placed on our website to when it is created in NetSuite.

The closest I've been able to get with my limited SQL knowledge is this:

TO_CHAR({datecreated}, 'hh.mi')-TO_CHAR({custbody_sfccdatetime},'hh.mi')

Field = Formula (Numeric)

Function = Number as Time

Can you help me with this please? The result is in the format I'm looking for (1:04) but it is inaccurate.

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