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help with customer survey (storing date on Customer & url parameters)

edited Jan 6, 2020 8:42PM in Ask A Guru 3 comments

I'm very close to finishing the build out of our customer survey. I have the custom record, online form with custom html template, a saved search to select the recipients, and a couple of workflows to send the email template and populate dates and checkboxes.

I'm just struggling with 2 things.

1. the URL parameters in the email template for the survey send don't seem to be fully working. the URL renders correctly:

https://4351677.extforms.netsuite.com/app/site/crm/externalcustrecordpage.nl?compid=4351677&formid=6&h=AACffht_zlvjhtgO4QaSYQuk3omUWGpHqWQ&custrecord_customer=471964&custrecord_recentorderlink=1402937

but the "recentorderlink" field does not get populated, while the customer does. I made it a free text field to test and still nothing populates that field

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