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How to apply credit from Customer Invoice 'discount' to original account on Customer Invoice

edited May 7, 2020 4:15PM in Ask A Guru 2 comments

Hi there!

We have an issue related to COVID-19 where we cannot deliver on certain donor milestones so their Customer Payments are going to be less than the Invoices originally recorded for them.  The best way I can think of to record this is using the Discount Taken field on the Customer Payment (since they're not issued a credit and it's also not a refund), but the Discount credit automatically goes into one destination account set in the Accounting Preferences. We want the Discount credit to be applied to the account that the Items from the original Invoice are connected to. Is

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