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Why is a tax code missing?

edited Jun 2, 2025 2:25PM in Ask A Guru 4 comments

Hello!

This morning we are unable to process any Canadian transactions because the tax code we use, "Avatax-CAN", is not being applied automatically AND we are unable to select it manually at the line level.

I have verified the tax code is set up and is on the customer record(s). Screenshots attached.


Thanks!


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