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SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Why with a new client does the NetSuite team not set every user up with Support Community account?
The entire Support thing tries to redirect to existing literature or point to this community before you can file a case online and definitely before allowing someone to call in with a problem.
The Support system is broken. There is a call back system. It rarely works. I can go days without a call back. And if there is a call back, if I'm in another meeting, good luck calling back. I can wait on hold 4 or 5 times a day, get someone twice and both times have the call dropped on NetSuite's end. And I know it's NetSuite's phone system because I'm on the phone all day.
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