Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Cancelling / Changing a Customer Invoice
Let's say I need to correct an amount and a date on a Customer Invoice.
For example - My Sales Order and Revenue Arrangement are total $50K.
I issued a partial Invoice on 15-Feb-2022 for $10K. After that the customer asked to issue a different invoice instead: The new date should be 15-Mar-2022 and the amount - $15K
Our integrator told us to issue a Credit Memo, but the Credit Memo also triggers its own Revenue Arrangement. And it also doesn't "return" the $10K to the original SO, so I can only Issue new Invoices just on the remaining $40K and not $50K.
Tagged:
0