Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
How to track and bill Worked Hours?
Good day everyone. We are going to start reworking materials for a customer as a new process to us. I'm looking for information on how to capture those hours and bill them back to the customer.
The process I imagine is:
1) We find a bad part and send the customer a "rework request" with an estimate. This request is logged in a Rework Log (excel) and will have a Rework Number attached to it. The customer will respond in agreement (we hope).
2) We create a transaction (service work order?) in NetSuite, that we then tag that Rework Number on. (Alternatively, it would be cleaner for my "rework log" to be a custom record, that we can then send an approval out to a customer. How, our customers are not named users in NS, so I don't think that is possible).