Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Intercompany inventory return process
Hi all! Can anyone provide a list of steps for the return process of intercompany sales/purchase orders? Please correct me in the following steps:
- PO > Authorize Return > Vendor Return Authorization
- Generate RA through the Manage Intercompany Return Authorization page
- Vendor Return Authorization > Fulfill
- Return Authorization > Receive
- Return Authorization > Refund
Is there a step that I missed? Also, the Vendor Return Authorization's status is Pending Credit. What should we do next? Please enlighten me on the complete steps for this so that all related transactions can be closed.
Sample Intercompany PO related records:
Sample Intercompany SO related records:
Thank you!
0