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Smart Count Permissions - Script Error

edited Jun 2, 2025 2:52PM in Ask A Guru 3 comments

Hi all

I have been testing SmartCount and have now it loaded into our production environment (hoping to use it for year end stocktake). It works fine for Admins but I cannot get the Dashboard or Count Review Pages to load for anyone else - despite them being set up with the out of the box role "Smart Count Inventory Manager". The error is "The client script file cannot be loaded: you do not have permission to access this file."

Our Smart Count preferences are set as follows

From reading the help pages, we do not have to select to schedule count review / dashboard data processing, so they are unticked and the associated scripts "not scheduled".

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