Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Using "ZAB Credit/Rebill" to Void Sales Invoices and Customize Customer Communication
Hi everyone,
We have Zone Billing installed in NetSuite and noticed that instead of a traditional "Void" option for sales invoices, we have the "ZAB Credit/Rebill" functionality.
I’d like to know:
- Can we use "ZAB Credit/Rebill" to effectively void a sales invoice and send a cancellation notice to the customer?
- If yes, how can we amend the layout and the text of the voided sales invoice?
- Where can we find or edit the template used for the voided invoice — is it stored in the File Cabinet, or managed elsewhere?
An alternative would be to go to Transactions > Customers > Issue Credit Memos
0