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Using "ZAB Credit/Rebill" to Void Sales Invoices and Customize Customer Communication
Hi everyone,
We have Zone Billing installed in NetSuite and noticed that instead of a traditional "Void" option for sales invoices, we have the "ZAB Credit/Rebill" functionality.
I’d like to know:
- Can we use "ZAB Credit/Rebill" to effectively void a sales invoice and send a cancellation notice to the customer?
- If yes, how can we amend the layout and the text of the voided sales invoice?
- Where can we find or edit the template used for the voided invoice — is it stored in the File Cabinet, or managed elsewhere?
An alternative would be to go to Transactions > Customers > Issue Credit Memos
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