Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How do I correct duplicate RMAs?
User created RMA then instead of receiving the product against it an additional RMA was created and the product received against the new one. We have one RMA as a credit (no item receipts) and one as a Refund (with item receipt)
The invoice has not been paid so we don't want to refund anything. Is there a way to apply the refund against the invoice.
I did try to credit the RMA but don't see a way to select the RMA to credit.
0