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Customer refund process
Dear All,
We are using website to receive customer orders and it's integrated to Netsuite. when customer gives order, invoice is generated and payment is taken from the customer. However in some cases we cannot fullfill the order (because of stock issues) so sales order remains open, invoice and payment is generated.
We want this sales order closed, invoice is credited and payment is refund but when we credit the invoice, it puts the items into stock. Since sales order is not fullfilled, credit memo transaction makes the stocks higher.
How can we find a solution for this business case?
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