3942279 Green Ribbon

Yes, that is the key. I have struggled getting it to work. So the message is when we get a refund from a vendor, we have to put that refund against ACCOUNTS PAYABLE, which is the same account that the VENDOR CREDIT goes against.

I have just put in some scripting on the Sales Order, to calculate the Sell, Buy and GP prices for the deal. These figures then get passed on to the invoice. All our deals start as SO's. Its crude but it works for us. I have put it as part of the SAVE function on Sales Orders. ----------------------------------------------…

Hi Tad, Yes, we use a custom column field on the Estimate that allows us to either take the buy price from the item record, or to override it with a 'special' buy price that we may have got from our supplier, just for this deal. SteveH

Not sure if we have had the same problem, although when we enabled multi-currency transactions, we found that NS was trying to be clever with our Estimates and determine which country we were selling to. This affected our VAT amounts. We have found that if the address/post code for a customer is NOT a valid…

Yes, we had exactly the same problem, and have had to correct the payment in our last VAT quarter.

No, we are fine at the moment. Also based in UK. THis week performance has been consistently good.

Sorry. I never bothered to raise one, I just figured it was a 'feature'.

We use 'GMT London/Dublin' and did not need to make any changes anywhere in NS when the clocks changed. One other factor (maybe), is that in the SETUP --> COMPANY --> PREFERENCES, we do NOT allow users to change the time zone. Do you allow it? If so, is that affecting things?

From your Dashboard go to : SUPPORT --> CUSTOMER SERVICE --> NETSUITE SUPPORT CENTRE When the Customer Centre appears, click on 'Contact Support' and then choose 'Enhancement' as the type, and put the enhancement request number in the title. NetSuite will then add you to the list and you should receive notification of that…

Sorry, I might have misunderstood the question, but here goes an attempted answer ...... If you are setting up a new customised field, then choose 'Multiple Select' as the field type, and that is the equivalent of allowing multiple selections from a dropdown list. If you are talking in general about an existing field, then…

Sounds like the same problem you get if you try exporting financial figures using 'export to CSV' rathert than 'export to Excel'. The formatting gets lost. Not sure why you would get this in the browser though. Did you get upgraded to 11.0.6 on Friday evening as well? If so, probably not a coincidence.

Yes. We cant update cases, or estimates. We can browse/seacrh but that is it. I reported the problem at 09:06 this morning. That is 3 of the last 5 weeks we have had serious outages now. Its frustrating that it always appears to be early morning UK time, which coincidentally is 'out-of-hours' US time. Are these issues…

its back !!

I didnt have the 'notional derived from S 17.5%' option available. So, just incase anyone else does the same as me, if you dont have the option to 'derive notional rate from 17.5%' that is because you didnt tick the option trade with foreign countries !! SETUP --> ACCOUNTING --> SETUP ACCOUNTING --> TAX tab, and then tick…

We got access at approx 12:30 GMT 3hrs 45mins downtime (approx) No further comment from me....

Hi, We had to add in a code VAT:EC, as the previous/original one had been removed (?). I have it setup as follows: Tax code EC Rate 17.5% Effective from(blank) Valid until (blank) EC CODE = YES Notional rate derived from (blank) default code = NO Exclude from VAT reports = NO Inactive = NO Tax agency -No Company- Tax type…

I just spoke to Gold Support, who pointed out that the top of the VAT 100 form does say 'should be used for record keeping purposes only'. So the situation is that the drilldown behind Line2 on the VAT100 form shows all the deals with 'EC Code' showing the Net Amount and zero tax. Line2 on the VAT100 in NetSuite will show…

Thanks for the replies. Oh well, I guess I need to speak to 'Gold Support' and hope I get someone who understands this issue.

I think I have 2 options: 1. Amend a copy of the Case Form and only include a subset of the fields, with maybe one or two new ones. 2. Create a Custom Record and start from scratch. If I go for a customised Case Form, then I can amend some of the current searches and reports with minimal effort. But if I go for a new…

Hi, Just thought I would revisit this posting, in case there is anyone with any comments to make. SteveH

Jon, I haven't got a problem paying for a service when it's worth paying for...at present, the forum is worth 10 times the value of Gold Support (uh-oh what have I said????:eek: ) Cheers Sion For what its worth .... We have mentioned this forum to many of our partners and colleagues, as one of the big plus points of using…

Don't get me wrong, I like what Netsuite allows us to do - as an application - but support and customer service leave sooooo much to be desired. 9 times out of 10, I will find the answer by trial and error, consulting the user guides or (more often than not) from this forum...I have seen more replies from NS support…

Thanks Evan. I have tried that and it does the job.

Just got confirmation back that it has been registered as a Sev3 Defect ("average resolution time 120 days" !!!) Defect number 152023

Of course we will pay the going daily rate for this work ....

Personally I prefer to see each item in a box, rather than all items with no background.

I guess we are after something pre-built, that looks professional enough to send out to customers, which the standard reports and searches dont do very well. cheers SteveH

I get this when I export currency figures as a CSV rather than an excel. Another thread also described a similar situation and they suggested a missing font/something.

The title of the previous thread/reference is : Â preceding the £ sign with IE browser

Many thanks. Looking forward to 11.5 already.