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3942665 Newbie

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  • I have taken the liberty of updating the defect with your concern so that our QA team is aware. Daniel, Thanks for bringing this problem to our attention. The problem occurs when serial/lot numbers are used on older Purchase Order transactions. While this is not an extremely common case, the problem is severe enough to…
    in Major Inventory Botch w/2008! Comment by 3942665 May 7, 2008 7:27PM
  • Hello, slarsen. The "Ea" text is likely a unit label (frequently, items are set up with a base unit of "each", with "Ea" as the abbreviation). When viewing the item record, if the reorder point and preferred stock level fields are empty, you will see the unit label, but you won't see any value in the field. Typically, you…
    in 'Ea' in Inventory Item form - ??? Comment by 3942665 Sep 28, 2007 12:47PM
  • If you enter a cost in the initial inventory adjustment, that cost should be used on subsequent adjustments. The system will use the average cost as the default value for adjustments. Can you answer a couple of questions: 1. Do you see the correct average cost reflected in the item record? 2. Are you using multi-location…
    in Inventory Adjustment Comment by 3942665 Jan 17, 2007 9:04PM
  • I don't see that behavior in my test accounts. It may be due to a difference between my test account configuration and yours, or it could be browser specific problem. Please file a case and make sure to include the name and version of the browser. We will investigate. Thanks. - Ryan
    in Inventory Adjustment Comment by 3942665 Jan 21, 2007 10:36PM
  • One possibility: If you are using Multi-Location Inventory and the item is not yet distributed, this could clear the value of the location.
    in Setting location on Sales Order via script Comment by 3942665 Jul 11, 2007 5:12PM
  • Ryan, I can't understand why this is the case - with groups, which we have reluctantly used due to the lack of serialized kits, it is possible to enter the serial numbers for all the component items. As I understand it, the only difference between a kit and a group is that the price of a kit can be set as desired and the…
    in Kit/Package - Serial and Lot Numbered Members Comment by 3942665 Mar 24, 2007 2:23AM
  • Is anyone from Netsuite prepared to comment on this? I need a solution, can I use assemblies? Or is the enhancement imminent, please no false hopes now. Thanks Yes, you can use serial/lot numbered assemblies with serial/lot numbered components. The reason that you can't use kit items with serialized members is that there…
    in Kit/Package - Serial and Lot Numbered Members Comment by 3942665 Mar 23, 2007 12:27PM
  • Item fulfillments do not currently support popup select controls for serial numbers or lot numbers. The UI has been redesigned and will include a multi-select control for serial and lot numbers on sales orders, item fulfillments, invoices, and cash sales. This will be available in early to mid 2007. The "Use Popup to…
    in Serial # selection on transactions Comment by 3942665 Dec 12, 2006 10:21AM
  • Hello, all. CyberSource is working as a payment processor for cash sale transactions. So, for instance, if you run a web store and you accept credit card payments, you can use CyberSource as your payment processor for web store transactions. Also, simply entering a cash sale transaction with credit card information using…
    in Cybersource CC processing? Comment by 3942665 Jan 18, 2007 7:20PM
  • Cybersource is implemented and available for your use. Support may have had outdated information. You will, of course, need to establish your account directly with Cybersource before you use it within NetSuite. Ryan Grisso Software Engineer NetSuite, Inc.
    in Cybersource CC processing? Comment by 3942665 Oct 24, 2006 10:39PM
  • farrago and mdaniel, You are both experiencing issue 110035. The fix is scheduled to be released at 6pm tonight, but we are working to get it pushed out sooner. Thanks for your patience. Ryan Grisso Software Engineer NetSuite, Inc.
    in Problem Fulfilling orders since Upgrade friday Comment by 3942665 Jul 24, 2006 5:55PM
  • Hi, Steve. Yes, NetSuite Event Notifier (aka NetSuite Secretary) only currently supports events. I'd love to find the time to add support for calls and tasks. That is definitely the next major enhancement for the widget. If you do end up using the current version of widget, please let me know how it goes (either in this…
    in Desktop task alerter written by NS employee? Comment by 3942665 Jul 28, 2008 6:26PM
  • Hi Ryan, I ran widget in debug mode and found the following: 1. next day event shows up in a) xml response b) widget log entry (timestamp + message) c) widget window 2. same day event shows *only* in xml response. No log entry and nothing in widget window Hope it tells you something :) I'll try to look at the code this…
    in NetSuiteSecretary Comment by 3942665 Jun 4, 2008 1:20AM
  • I downloaded the NetSuiteSecretary widget listed on suitesource and thought what a cool thing!!! But then .. it didn't work :( And funny thing is - it works for creating events, but the widget keeps saying 'no events' even after just creating one! I wonder if anybody had a similar problem and has a fix? Hi, kscarlet.…
    in NetSuiteSecretary Comment by 3942665 May 17, 2008 12:08PM
  • Hi John, per your instructions: 1. Created quick event using secretary 2. Went into NS and verified event shows up 3. Double clicked widget - saw hands touching. It still says 'no event' 4. Right clicked widget and select "view log". Nothing happened. Is there another way to access the log? I've never seen that happen…
    in NetSuiteSecretary Comment by 3942665 May 21, 2008 7:06PM
  • Where do you find the NetSuiteSecretary? NetSuite Secretary (aka NetSuite Event Notifier) is maintained on Source Forge: http://nseventnotifier.sourceforge.net/
    in NetSuiteSecretary Comment by 3942665 May 19, 2008 12:05AM
  • Hello, all. We thought we had handled all of the problematic cases in issue 110035, but one of them escaped our attention. Another fix has been released (as of approximately 8:15am PST) that should resolve the problem you were experiencing. Best regards, Ryan Grisso Software Engineer NetSuite, Inc.
    in Fulfilment Problems Comment by 3942665 Jul 25, 2006 12:38PM
  • The fix for Issue 110035 is now live. Please go through your fulfillment process and verify that you are not experiencing the problem anymore. If you have any problems, please document them here and we will address them as soon as possible. Again, thanks for your patience. Best regards, Ryan Grisso Software Engineer…
    in Fulfilment Problems Comment by 3942665 Jul 24, 2006 6:49PM
  • I apologize for the delay in resolving this. We are still actively investigating. This is a very difficult problem since it seems to affect only a small number of orders, and it is unclear what triggers the problem. Of course, even if it affects only a single order, it still makes the PayPal feature unreliable, so this…
    in Fullfilment Pending Orders and PayPal Comment by 3942665 Oct 4, 2006 3:52PM
  • davebyers, On the Drop Ship Purchase Order form, you should see a checkbox at the top of the page called "Supervisor Approval", immediately following the "Employee" field. If you check that box, you will be able to save and e-mail the order. You can customize this form to make this checkbox automatically checked by…
    in Can't drop ship an order... Comment by 3942665 Jul 24, 2006 6:35PM
  • Carlosgrannon, Just wanted to give you an update on the investigation. We've verified that your advanced inventory management setup was performed correctly. The process to update inventory values has run twice, but it failed on both occasions. It appears that there is a bug that causes the process to fail when it runs for…
    in Advanced Inventory Management Comment by 3942665 Jun 13, 2006 2:27PM
  • Hello. These values will be calculated overnight (Pacific Time) based on the recent activity for each item. After the first calculation, the values will be re-calculated on a weekly basis based on new transactions for the item. Assuming that you have sufficient transaction history for your items, you should see reorder…
    in Advanced Inventory Management Comment by 3942665 Jun 2, 2006 8:22PM
  • Since typically these values don't change frequently, we update them as part of a nightly batch process instead of updating them every time a transaction is entered or every time an advanced inventory parameter changes. I cannot explain why the values have not been calculated properly in your account. I am currently…
    in Advanced Inventory Management Comment by 3942665 Jun 9, 2006 12:22PM
  • You should now be able to create items. Please try now and confirm that you are able to create items without problems. Thanks. - Ryan Netsuite Developer
    in Erroneous duplicate item setup warning Comment by 3942665 Feb 1, 2008 1:16PM
  • The development team is aware of this issue and we are actively working on a fix. Stay tuned. We WILL have this fixed shortly. Thanks for your patience. - Ryan Netsuite Developer
    in Erroneous duplicate item setup warning Comment by 3942665 Feb 1, 2008 11:40AM
  • Your "orders to ship" reminder behavior should not have changed in 2007.0. Please file an issue with support so we can investigate. Thanks. - Ryan
    in After v2007, Dashboard reminders aren't recognizing drop-shipment status Comment by 3942665 Aug 15, 2007 5:00PM
  • I do not recall seeing this specific case, but we have had problems in the past where item commitment gets slightly out of sync with the transaction history. Please file an case with your steps to reproduce this behavior, and our engineering team will investigate it. Please post the case number here. Thanks. Ryan Grisso…
    in Problems with inventory and back-orders Comment by 3942665 Mar 10, 2007 1:22PM
  • The Cost Of Goods Sold (COGS) values for your account need to be recalculated each time there is a change to the costing history of a particular item. So, for instance, if you enter a series of purchases and sales for a particular item over time, you will have a particular costing history for that item. Editing a purchase…
    in Cost of Goods Sold issue on income statement Comment by 3942665 Apr 12, 2007 7:15PM
  • Correction: The above should read "There are currently *no* workflows that are specifically designed to move items from one bin to another."
    in Bin management in warehouse Comment by 3942665 Jan 26, 2007 1:00PM
  • Angela, Thanks for your post. We are aware of some holes in the implementation of bin management, and we will be addressing them in a future release. There are currently workflows that are specifically designed to move items from one bin to another. You can, however, use an inventory adjustment to accomplish this. Simply…
    in Bin management in warehouse Comment by 3942665 Jan 26, 2007 12:59PM