3942895 Green Ribbon

Great - we just got upgraded, so I'll try this out. Any plans to be able to manually specify this? I'm in the process of scripting a bunch of automatic emails that get sent between staff members, but relating to a specific job. I'd love to be able to capture replies, even though it's not being sent to the job record. Also,…

My guess is that this was a marketing decision - if you force everyone through netsuite.com, it's free advertising for netsuite! There are lots of little things like that which unfortunately make the customer center not so, well, customer friendly. I was also told that the customer center is deliberately crippled in terms…

Thanks for the tip - that worked well. We needed to know the parent so that we could determine whether or not it was an appropriate record to be emailing around - wouldn't want to accidentally email notes on an employee record to everyone on the team! This search approach does seem kind of inefficient though!

Oops - just got around to reading the documentation, and was able to figure out how to manually specify what record to associate the email with. Pretty Cool! The only remaining question I have would be about setting the "from" to be from the customer, or at least setting the "reply-to" so that our Sales reps can easily…

Will this work for employee groups? I see the group field in the manual for the searches you described, but not for employees (which is what we're interested in) Thanks!

Going back to the original question... Had to put the project on hold for a while because of more important work, but have recently taken it back up. Yang, I fear this may indeed be a bug. I switched my script to run beforeLoad, and it works fine when using the "completed" link. It's only the After Submit that seems to not…

Setting an organizer to a group ID seems to have stopped working with one of the recent Netsuite upgrades. I now receive the following error: Invalid organizer reference key 15745 Any suggestions? Thanks! --Tim

Bump. Is there any way to run a server script when an online form is submitted? Online forms don't seem to trigger an onSubmit. We'd ideally like to run some script whenever a new lead is created, regardless of whether it is done by a customer on our website, or by an employee who is logged into Netsuite. If there's no way…

We've definitely had that accidental email button issue. The problem on our end is that we want to add a cover letter to anything we send out. We're a service business, and consider it pretty rude to just email out an invoice with no note or anything. Ideally, the "email" and "fax" buttons should have the option of either…

Just came across this thread. Wow. I'm really surprised that Netsuite can't track bounced emails sent directly to customers. Does anyone know a workaround beyond simply trying to email out of outlook? Thanks! --Tim

Thanks Malin - Some more background, in case it's helpful. We're trying to create a custom KPI that shows amount of our outstanding POs. We created a saved search to mimic the Open POs report, using a formula field to calculate the outstanding $ amount that had not yet been billed (quantity - quantity billed) * unit price.…

Excellent - this was exactly what we were looking for. Very happy to see this addition in 11.0.4! Thanks, --Tim

As far as I know, it's not possible to customize the fulfillment email (bad bad bad). There's an enhancement request (67256) to add this functionality - ask to be added to it! In the meantime, we're looking into using SuiteScript to customize our own fulfillment email, though this is quite an annoying workaround, and will…