Angela Bayliss · Senior Solution Architect · Silver Crown

Good to see that there are others who feel this is an issue, I don't feel quite so alone. So, I ask again, anyone from Netsuite want to tackle any of my original 3 questions? (Especially # 2) Why is there no documentation anywhere in help or the customization of the form itself, that clearly states that NS does not support…

Yes, I found a workaround. basically, the problems with checks printing is that Netsuite only supports the standard, 8.5 x 3.6667. The second you change this to a different setting, like- 8.5 x 11, with it centered on the page, or at the bottom of the page, it goes totally haywire. The really misleading thing is that you…

The help documents for check printing and customization are currently slated for revision. The help topic you referenced (Setting your check printing preferences) does include a link to the NEBS site. Specifics about NEBS form numbers can be added to the topic once I receive additional information. Thank you for your input…

Second line of my post provides exact navigation in the Online Help of how to get there. Or, you can just search on "checks". I did exactly that, and still did not see it. So it is not that clear to me. And once again, JMU, we shall simply agree to disagree. ;) I don't feel this is clear, and as I outlined in my original…

Malin, I understand that you're trying to go off the enhancement votes, but please understand that those numbers aren't necessarily what they appear. Someone calls in about a problem, tech support points them to an enhancement that sounds close. The caller can't really tell what the enhancement is for, and trusts that the…

Or, as I was told, you ca simply conform to what NS supports. Hopefully, you don't have the huge volume of check stock on hand that some have. Not sure what is worse the way I feel after spending all of this time chasing my tail, or the way I feel when I relay this important information to other users here in the User…

Dangit Angela I thought maybe you would have the answer! -Hayley Sheesh - do I not look busy here? :D Don't think I am not trying to find it in testing. Just haven't had success so far, but sure would like to hear from NS on this one.

Not sure how exactly you got there, JMU, as I went back into the help this morning, and typed in 'printing checks', and didnt come across this. I also went into the pdf layout, and clicked help, and was drected to the general information for pdf layouts. So, I respectfully disagree. While it may give you the choice between…

NEBS is a Netsuite partner.. no? These are NEBS standard checks... they were supported prior to our upgrade... hmmm:confused: I do have a RIDONKULUS amount of checks and other Netsuite issues that are a more pressing than this particular issue which is why I am going to shove my feelings of not so mild irritation way way…

So here is my dilemma. It s a three parter, actually. Why is there no documentation anywhere in help or the customization of the form itself, that clearly states that NS does not support any industry standard check stock, except top of the page? Why is it that you can go in and customize the pdf layout of the check to be…

A bit of input. From NS would be really nice about now. Anyone?

I screamed about this a month ago. Nobody listened. I still dont have a happy solution. When you get a reply from netsuite, please let us all know. Were you at least told of an enhancement, or not to change the dimensions of the check, at least?

Wow, Malin, with a crowd that could have gone either way, you did a fabulous job communicating this. I could not ask for a more thoughtful and sincere response. Thank you. To address a few key points here, I know and understand that Netsuite cannot equip themselves for every single possibility. It is a young software that…

I may be a little confused, but logic tells me that something isn't right here. I have set up paypal several times, and have never had an issue with it. If the problem exists in only two accounts, then it seems to me that the issue lies in the settings on the paypal account settings, not NS. :confused:

We have PayPal as a payment method (for our customers to pay us) at "list > accounting > other lists". We don't have PayPal set-up as a "bank account" or as a "credit card" or as any method for us to pay vendors. We have our customer's payments posting to "un-deposited PayPal" and we transfer those funds to the "bank…

Hi Tom, How you would enter it is completely dependent upon how the purchase is booked. If it is simply a bill, and your paypal account is a type of bank account, it should be a snap. However, if it were this easy, my guess is that you would have known that. So, if this is not the case, please describle your process, and…

Hi Sean, Our business model does allow to do that, as we receive the customer order via phone, and we need to authorize the desired amount instantly. On the other hand we have facilitated the customers to have order modifications or cancellations at any point of time within the order life cycle (Approval to Billed) Syed,…

Hello, Our company recently set up credit card processing in Netsuite with Cybersource. When customers place an order online, their credit card gets charged right away. In Netsuite, when we bill, the credit card gets charged again. I think I can select the "credit card approved" box to stop the card from being charged a…

Deniz, Thank you very much. :) You are correct...the order appears to process successfully...logs the sale into netsuite 'pending approval'...and the credit card payment is never received at paypal and therefore obviously never authorized for payment. I will check into the IPs. Do you have any guidance as to where I can…

Perhaps something in this thread may be useful to you: https://usergroup.netsuite.com/users/showthread.php?t=9607&highlight=credit+card+processing

In your credit card processing account, there should be a setting in the administrative security/transaction settings. This setting will be worded along the lines of=allow non referenced credits...make sure this is set to allow. for Paypal, here is the step by step track. 1. Login to https://manager.paypal.com/ 2. Click…

Skyytek, I would like to know how to set up a escalation rule. If case goes unanswered in a set amount of time then escalate it to the manager to allocate or find out why... I called Customer Support and they told me that what you are saying was not possible. I am confused :confused: Thanks! Maidy Someone at NS needs to…

I am not sure what version you are using, but the round robin feature for sales is possible. It is associated to sales territories and rules. Go into the help guide (which has a really great now look) and type round robin into the global search. If you have the capability, its all right there. good luck!

I didn't say it was fast, I was offering a workaround, assuming that he only wants to do that for a customer for 5 different campaigns, it's pretty easy. It's only the 1 gmail account, it just appears different to NS so it will get through. I'm not really fussed... you outsmarted NS yet again. way to go wiz ;)

Would sure be nice to know the reasoning behind this setting on new accounts. If it is not based in some privacy law or otherwise, not sure why anyone would want this kind of default setting. It certainly creates a high level of frustration for everyone. Any thoughts, oh NS Gods?

and Steve- Not to mention that I've also become a human punching bag and likely have damaged my own reputation for recommending NetSuite in the first place. Is what it is. The damage is done. I just am more the wiser because of it. Welcome to the club-Don't take it personally. :) even those of us who really like NS must…

Steve, I sincerely commend you for your update. While at times it may seem that you are talking to yourself, let me assure you, people are watching and reading. Your situation, while at this time, is unique, seems to fall under the typical NS fashion of total lack of communication. An enhancement request to be able to know…

wow, steve. I feel your pain. You haven't gotten anywhere with communication with Netsuite? This is so not good. :(

Thanks matt, your wonderful..

Have you called support to troubleshoot your connection?