Angela Bayliss · Senior Solution Architect · Silver Crown

By any chance, are you using serialized or lot numbered items?

Hmmm, It's been a while, so I went back and checked, and I misled you. The setting applies to Sales Order's only. My apologies. The overage is allowed on sales orders because the invoiced quantity will be the total fulfilled. Transfer Orders don't have that ability, so it makes sense.... You'll have to adjust the process…

You can enable a setting at Setup- Accounting-Accounting Preferences- Order Management tab where you have an option under 'Fulfillment' to 'Allow overages on item fulfillment'. If you mark this as true, then you will be able to fulfill more items than the fulfillment record is showing. Please note that this allows overages…

Has anyone had any luck shiping multiple boxes using the COD Shipping Method? When I attempt multiple boxes...Netsuite adds the amount of the order to each box, therefore, doubling the COD amount on a 2 box order and tripling the amount on a 3 box order and so on.....This does not work very well. I have submitted 2 cases…

Here is an old but informational thread on Bins, in case your interested. https://usergroup.netsuite.com/users/showthread.php?t=3603&highlight=Bins+angela Hope it helps

Ship date is not the date the customers should receive the product, it is the date the order will queue to be shipped out of your warehouse. To see a list of 'ship date' vs actual date shipped you can create a saved transaction search where type is fulfillment- for results, add ship date, and when comparing, the…

Actual Ship/Receipt Date (this is the date of the most recent fulfillment against that order.) Most Recent, Malin? so if you want to see all off of one sales order, do you suggest approaching it from fulfillments, with results including sales order with a ship complete field - then sort by sales order? Personally, I don't…

every time? on new orders with one package- specifically?

Im curious, so I hope it's ok if I ask- in reading this thread, I'm wondering if accepting a customer 'deposit' instead of actually trying to get around all the red tape (of visa etc-) work? In essense, you will reach the same goal, having the payment prior to shipping, (or ordering) while at the same time keeping a…

Can anyone please comment on this? Netsuite employees? Hi Rod, Is your issue also related to freight on orders in the webstore not aligning with manual orders placed (same customer, item, etc)?

Is there an acceptable varience rate for integrated fedex? IE- 1%, 5%, 10%? Or is the estimated rate expected to be spot on?

I have set up "Packages" that have dimensions and then associated the item on the sales order to the "Package". This in my understanding will send dimensional data to the real time carrier and "more accurately calculate the real time rate". After testing and changing the dimensions of the package and then recalculating the…

Fuel surcharges should be included in the rates returned by FedEx. Please work with support to report the discrepancy and your exact workflow/shipping data so it can be investigated further. Malin, Im curious about this. Since fuel surcharges are often a different line on the fedex bill, as is the chargeback for '…

This request confuses me a bit. In theory, if an order is fulfilled and shipped, there is a fulfillment record. If a box is then found as the order was picked more than once, is there not a red flag when someone a) sees the fulfillment is complete, b)sees there is already a label, or c)has to reprint the pack slip? Perhaps…

I have to give NetSuite a compliment for their Tech Support helping me figure this problem out. In the past I have been pretty frustrated with support (or lack thereof), so today was a very pleasant surprise. I received a call from Mark in Tech Support the same day I logged the Case, we did a Webex session so I could…

Ok, as in web ordering? Or internal sales?

ok, fair enough. so, if I understand the whole picture: sales order level does not require a shipping cost- package weight is essentially unknown until fulfillment any shipping cost or calculation set at shipping item level, or item level is not reliable and may be overriden at fulfillment. (may need more/less ice) If I…

Yes, yes and yes. Also, as I said before, as soon as an item with real weight is added to the sales order, the real time rate works perfectly. It really seems to need items with weight associated with them. I have also confirmed that when I add the fake item that has a weight listed in its item parameters I can change the…

Hello, I'm back. Busy morning. Anyway, yes, I tried exactly the above. Created a sales order and left the shipping method blank. When I went to fulfill, I created a 4 pound package then selected my shipping method and hit calculate. Still zero. I tried a few different things, but it left the cost at zero. The only way I…

Thanks for the reply, Angela. I would like to set something up where Netsuite bills based on the actual weight of the package as shipped. Therefore the shipping charge would not be determined until fulfillment when we know what the package weighs. Our problem is that our items are literally weighed in milligrams, sometimes…

Whoops, spoke to soon. did you say there is a '1' in the discount field? if so- then is a bug-if this is a zero, it will calculate a 100% discount.

Am I understanding that you want to provide multiple item names (or numbers) depending upon the customer? :confused:

if web ordering, my first try would be to create a package with dimentions that is not able to be shippind anything but ground. This has drawbacks, as the dimentions will cause a higher rate to be returned if online ordering- although there could be a recourse to this as well. Could you notate those items on your site and…

I understand we can restrict shipping options based on weight or price. I also know you can 'allow free shipping' for certain items. We already created a custom item bit field which allows us to identify these items. Is there any way to restrict users from having access to specific shipping options if the order includes…

i've been a netsuite user since aug. 2007 and so far i am very, very frustrated with my experience. the lack of support and information is primarily what's making it a terrible experience for me. i'm amazed at how complicated the simplest tasks are to figure out. and that's pretty much much the way you learn netsuite is by…

Angela, thanks for all of your help. I found that my major problem was that our items are classified as services, and as services the shipping cost lookup doesn't work no matter how much the package weighs. You might wonder why we have a product classified as a service, but think Kinko's copying your papers. Are they…

any reason why your not assigning the handling fee on the item?

OK, bug filed under case #692032. I did find one other associated issue. I don't know whether this is a bug or a feature but its a bug for us. The handling fee is based solely upon the item weight, not the package weight at fulfillment. That's not what I want as for us the 'handling fee' accounts for the cost of the dry…

Still with us, Ronald? figure it out? Malin has a great point- you can even hide the shipping tab completely and put the shipping method in the memo-prevents any calculations until fulfillment.

what you charge your customer and what fedex charges you are two very different things. You can set up your shipping items using any of the following: Select the rate you want to charge your customer: FedEx Real-Time Rate – Select which real-time option you want to use for this shipping item. FedEx fills in the shipping…