Chelsea Jacobs · NetSuite Administrator · SuiteMaster

Got it. Thanks for clarifying. You could try clearing your cache on your browser but otherwise it sounds like a NS bug.

Hi @A K M Farid Starting with the easiest question for clarification. Did you select the checkbox just above Continue that says "To continue, select this check box to acknowledge you have received this message"? That's supposed to stop the message from being shown but I understand if you're seeing some kind of glitch.

Hi @Salma Salsabila I couldn't find anything solid online either but when I asked AI it said either the oldest session or the session least utilized. Maybe you're seeing the least utilized session getting terminated even if they weren't the first user?

Hi @Salma Salsabila According to the 2025.2 Release Notes, users can now have three active sessions. See Page 13: 2025.2 Release Notes Here is internal documentation on how to manage it as well: Active Sessions

Hi User_Q1DPO This page may help you pick the best Custom Field Type for you use so you stop receiving the Illegal Number error: Field Type Descriptions for Custom Fields

C. Reconciliation Detail Report

Hi @User_S3PB4 I popped this info into AI as I'm not a developer and got the following feedback: ["shipmethod"="2413", ""] — this is not valid JavaScript or a valid NetSuite search filter. It should be: ["shipmethod", "anyof", "2413"] It also identified a number of misplaced brackets, incorrect braces, commas, etc. I'm…

Hi @Paul Yuncker This has happened to me a couple of times and is incredibly frustrating. One time I had to clear my cache, another it fixed itself overnight, and another I had to recreate the entire saved search identical to the other and the export worked. All three scenarios were very frustrating. However, this just…

Hi Netsuitemike It's true that if you're not paying for NetSuite Support, they're unable to assist you past a How-To question. While we may not like it, to have a certain level of support currently requires paying a higher dollar amount as do most platforms (again, unfortunate, but is current state). To make an enhancement…

Hi User_Q1DPO It appears you may be exceeding NetSuite's limit for numbers stored as integers which is about 2.1 billion. Your value exceeds that limit. Alternative approaches could be: 1. Change the field type, or make a new field type, that is Text instead of an Integer/Number. 2. You could also use the field to store…

Hi User_TXI1Z That is a native warning because the items on your transaction are already linked to another transaction and modifying the line will effect the other transaction so it cannot be shut off as it's trying to maintain the integrity between the two transactions. NetSuite would recommend you don't start tying…

Hi User_PCF01 NetSuite has native functionality to send emails on new invoices to the customer on the Customer record under the Preferences tab. However, if you want to get specific that you only want to send an email when the customer has Terms on file, you can create a Workflow and add that into the Conditions.

Hi kariingvaldson It's my understanding that what you're seeing is native NS behavior. The One Time Use Promo Code is considered across all transactions including a Quote even if then eventually transformed to a Sales Order. Your options are: Don't apply the One Time Use Promo Code until the SO stage You could hide this…

Hi User_Q6HSC My Tax Code is not at the line level, it's at the header level on the Accounting tab. If you can't find it in the workflow setup, it may be inaccessible there but may be possible via a scripted solution. Alternatively, could you just hide that column on the forms for the Vendor Bill and Invoices so users…

Hi @User_Q6HSC I'm not certain if the exact use case is possible but to test it, when creating a WF, you would select Actions: New Sublist Group. This allows you to tap into fields at the line-level. Once you've set up the initial info require to create the WF, follow the below steps on the Workflow State: Select New…

Hi @Rebecca Carter I want to be clear on what you're trying to achieve. Are you saying you want to create a Saved Search that would show both of these line items on the Sales Order and their corresponding On Hand inventory for the Inventory Location called out on the Sales Order Line for each item? Is that correct?

Hey User_TXI1Z User Preferences: Inventory pop-ups like the one you provided are set at the user level, not system level. If you do not want to see Inventory Level Warnings indicating that you're about to sell inventory items with quantities at or below their Reorder Points, each user should complete the following steps to…

C. Transaction Audit Trail

Hi @Rhys Gottwald Could you provide a screenshot of at last one Matrix Item Internal ID from your CSV along with it's corresponding Matrix Item Internal ID found in NetSuite so we can confirm you're using the correct Internal ID for the Matrix Item in your CSV file?

Hi @User_5SMF0 We can't know all the scripts set up in your account related to Dunning. If it's a bundle or SuiteApp installed, you can check there and it will provide you a list of all applicable scripts/deployments. Don't forget to also set the Deployment to All Roles.

Hi @Marie4455 I believe SuiteAnswer 91238 Setting up Outsourced Manufacturing should provide clarity on the automated outsourced transactions applicable. It's also my understanding that Item Receipts, Assembly Builds, and Inventory Transfers use the preferred Transaction Form set in NetSuite, not the Outsourced form.

@Dext3r You've been a constant presence in the NS Community since joining both asking questions and assisting users with their own. It's great to see new community members continuing to build up the community.

I would recommend that the Administrator check the applicable script to ensure the Deployment is set to "All Roles" and that it's executing as Admin.

Hi @Mantaloor I would recommend following SuiteAnswer 1021119 Connect to NetSuite AI Connector Service pair with this discussion topic: CoPilot and MCP - How to get it working? to see if that will aid in connecting the two platforms.

Hi @Rhys Gottwald Are you using the Parent (Matrix Parent) Internal ID instead of the Sub-Item Internal ID? If yes, have you also ensured in the Field Mapping page of the CSV import that your mapping the Internal ID from your file to the Sub-Item Internal ID of the Matrix Item? If it's working manually then it's likely an…

Have you tried sending from the Administrator Role? If it sends from the Administrator Role without issue, then the script likely needs to be Executed as Admin. Have you reviewed the Script Execution Logs without filtering for errors? Clear the Log Level or set to "All" and see if there's results.

Hi @venkata_atla Are you seeing the approval emails in the Page: Sent Email List or are they missing from there too? Have you also confirmed that the Sent From email address has been whitelisted with your email domain?

Hi @Marie4455 To confirm: Have you already checked Custom Form Internal ID 62 and confirmed its still active? When you edit the PO you're trying to make a copy of, is the Custom Form listed also Internal ID 62? Are you performing this action in a Custom Role or as the Administrator? Is there a subsidiary restriction on the…

Hi @User_5SMF0 Are you executing the Send from a Custom Role or as an Administrator? When you say you've checked the scripts and nothing seems to be out of place, have you looked at the Script Execution Log specifically for each applicable script, without filtering the Log Level, to see what results are returned?

What does it mean to tag a colleague in an AAEL promotional post and where do we find the promotional posts?