Chelsea Jacobs · NetSuite Administrator · SuiteMaster

D) The conversion is permanent and cannot be reversed

False

True

Hi @User_D5B9W Have you had them check the History tab instead of System Notes tab. That's where the data is tracked on Item Records specifically, so long as they have the proper permissions.

Hi @Ron Mc It's not recommended to give users access to change transactions with a G/L impact after the period is closed. It's specifically restricted to ensure auditing controls are in place. If you're looking to make non-G/L changes, you can make that setting change via these steps: Go to Setup > Accounting > Accounting…

Natively I don't think NetSuite has that capability but you could potentially write a script to do that for you and pull the generated file from the File Cabinet with the subsidiaries on separate sheets in the same Excel file. I haven't done it but doesn't seem impossible😀

HI @Mel H When creating the Income Statement in NetSuite, have you tried setting the Subsidiary Context field to include all Subsidiaries and then setting the Column field to Subsidiary? I believe that should separate the subsidiaries by column on the Income Statement with a total column at the end. I know you mentioned…

Hi @User_8LGY2 I believe this is a system limitation. Saved Search triggered emails don't log the email under the Communication tabs on related records/transactions unless its specifically emailed to the Customer. An alternate solution would be to create a Script that uses your existing Saved Search or set the conditions…

Thanks @Jam Amper-Oracle I've voted for both ideas and will alter our messaging to clarify for recipients in the interim.

B. Inactive

Hi @User_BD08X I saw in a Reddit forum (not always a reliable source of truth) that with Basic Support, your tickets are automatically set to Critical so you won't see the option list like Premium Support users have. NetSuite Support then reviews your submitted ticket and if it's not truly critical (business is down) your…

A. Tax Item on Customer Record

C. Inactive

True

Hi @User_BD08X Are you attempting to create support cases that are less than a Critical Concern (C1)? NetSuite's Basic Support provides access to SuiteAnswers and only case creation for Critical Concerns (C1) and Product Defects. Anything else would need to be solved by the customer including using the NetSuite Support…

False

D. Name

True

False

Hi @Vernita If your customer has no existing transactions I'd recommend opening an Item from the list you provided above and check under the Purchase/Inventory subtab: What is your Default ATP Method set to? Under the Locations subtab Do any of the locations, specifically the one associated with your order, have a Purchase…

Tax Schedule

Hi @Vernita Is the account using Supply Allocation?

Hi @Elizabeth B Open the applicable Invoice Select "Edit" Under Communications > Messages > Customer Message, select the Customer Message Save the Transaction When the Transaction is sent as a PDF or printed it should now display. If it does not, as you've indicated, the next step is to check your Advanced PDF/HTML…

Hi @gjnido Although status.netsuite.com is not reporting any outages as you noted, I also like to check Down Detector (https://downdetector.com/status/netsuite/) as I find they (NS Users) report faster than NetSuite will. From their communications/reports, it looks like NetSuite was experiencing an issue in certain server…

True

Hi @hailey Just hopping back in to say you need to populate the native Vendor field. The goal with the separate field/list would be to have the limited list of vendors to choose from and the goal with the Workflow would be to populate the mandatory/native Vendor field with the entry you selected from your custom Vendor…

B) Defer Entry checkbox

True

C. 250

Hi @hailey A workflow might be able to do it too but I'm not aware of a native solution to limiting the list of Vendors to choose from on a custom form (other than by limiting the role or user to specific locations, departments, etc.). Maybe another member knows of a native solution.