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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Please note that on Friday, January 9, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 60 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Comments
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I actually just figured out the solution now! The Sales Order form i was using was not displaying the item line field "Description" I checked the box to show this and now the qty returnable is working properly. Thank you everyone for your help and support!
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Hi Joahnna, I appreciate the information, I'm still stumped though since I'm not using any forms created from a bundle. I'm using the same form in both Sandbox and Production, Sandbox works fine but not Production. Any advice on how i should proceed? I would really like to fix this but have no idea on what to do next.
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Hi Elychelle, This is the answer, thank you! I tested using a standard form and indeed the qty returnable now shows. Now if only i could figure out why in Sandbox the same form doesn't have the issue but it does in Production, the form isn't from any bundle either. It's just the standard form that we added fields to. Any…
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Hi Elychelle, Thank you for responding 😀 I can confirm that we didn't make any customizations to the bundle. Here are the steps i take in both Sandbox and Production (issue is in Production only): on a Sales Order, click "new case" and save the case In the case, click the button "search transactions" click "select…