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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.

Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.

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Comments

  • Just created by adding a new customer and linking them via parent account to customer B. Nothing unusual I can see. This is happening for all 3rd level customers.
    in Accept payment for 3rd level subcustomer Comment by JCMPG May 3, 2022 6:14AM
  • Hi Katerina, we have "Apply Payments Through Top-Level Customers Only" set to False. All 3 customers are part of the same subsidiary but the invoices do not appear for level 3. Level 2 customer was a Lead but is now a customer and still will not appear. Also is prepaid but that has never caused concern at 2 levels. We also…
    in Accept payment for 3rd level subcustomer Comment by JCMPG Apr 28, 2022 5:48AM