JMUnderwood Green Ribbon

For most small-med businesses, the main choice is between cable and DSL. Cable offers speeds generally between 3-5 Mbps and DSL now offers up to 6 Mbps in some areas. If you can consistently get 3 Mbps or better, you're in good shape. Reliability will be more of an issue than speed. Flash Update on Cable! Comcast now…

off hand, does anyone know the recommend browser settings? for optimal performance using NS- Angela, The main thing you need to do is clear your browser cache about once a week. This means deleting all of your temporary Internet files. For IE7, this is Tools menu | Internet Options | General tab | Delete button. Then click…

I was able to optimize your search within an hour of the Issue being created, as a direct result of the case you opened. It didn't require any changes to the 3-minute timeout or database priority levels, just some query tuning. In general, Development needs the Page (URL), Email, and Time (P-E-T) to isolate and fix the…

The other thing i could add to this is keep an eye on your hops to the NS servers. Each hop adds time going and comming. For me i look at ISP hops as much as speed when deciding who to go with. Quinn, I'm not sure I follow your logic here. :confused: Speed IS the bottom line, whether it takes 1 hop or 10 hops. You have no…

Suggestion: If NetSuite is the only web site that you can't get to, then try running the following from a Command Prompt on your computer: <span style="color:'blue'">tracert www.netsuite.com</span> This will give you a list of every Internet node that you pass through to get to NetSuite. The one which it stops on is a clue…

<snip>I'm having a real problem with customer dashboards and the functionality for KPI's-the issue that I'm facing is that I cannot seem to get a 'Customer' saved search to bring back a value when used as a KPI on the customer dashboard? </snip> <snip>However, when you drill into that zero it brings up the results for that…

Take it from someone who's tried to go the voluteer route ... you will likely end up saving more time and money in the end by using professional consultants. Depends on the student, and the supervisor. ;) Seriously though, I've used coops and interns for many years with great success. If you manage the project properly,…

Basil, I did NOT authorize you to publish my picture! :eek:

First, Thanks NetSuite for arranging for those of us that are concerned to be able to test Ver 2007.0.5 in a Beta test environment. Second, Please change your Beta logon so that it does NOT redirect to the live production account when the Beta has expired. Instead, it should display something like:[INDENT]Sorry, your…

JMU- is this live, or in the beta? Angela, I think it's live. It's easy enough to test for yourself. Just select any report, like Sales by Sales Rep Summary, customize as above. I would be most interested in the results you see. Thanks,

One way would be: [LIST=1] [*]Create a custom field named "Today"[LIST] [*]Uncheck the "Store Value" checkbox [*]Use formula = TRUNC({Today})[/LIST] [*]Use this field in your template[/LIST]

I am pleased to report that I just had a very good experience reporting another problem. This is a great model of an efficient support call: [LIST] [*]Total Time: 16 min 27 sec [*]Case#: 575127 [*]Support Rep: Jasmine [*]Issue: Saved Search Alert sent to wrong person[/LIST]Jasmine was very efficient and professional. Asked…

I am pleased to report that I just had a very good experience reporting another problem. This is a great model of an efficient support call: [LIST] [*]Total Time: 16 min 27 sec [*]Case#[/LIST]

NetSuite -- please streamline and train your support reps so that it requires the absolute minimum amount of time of your paying customers to report a bug. Thank you NetSuite for responding to this concern. I received a nice phone call from NetSuite Support management advising me that the official policy is that once the…

What bothers me more is how my user preference was changed from CST to EST. No idea how that happened, but in an odd coincidence (?), that's the user preference for someone else in the company - whose initials were also showing up on my emails (see https://usergroup.netsuite.com/users/showthread.php?t=5730) because the…

So I'm not clear on how this would be wrong. Please clarify if I've misunderstood the problem. Lina, The problem is a BUG in the Quota KPI. The Forecast vs Quota Report works OK. As I stated in my original post that started this thread: Steps to Reproduce Bug [LIST=1] [*]Setup Sales Team with Sales Reps reporting to…

Issue 124903 has been logged to track the issue you reported. Please refer to this issue for updates on the status of the bug fix. We will do our best to address this problem as quickly as possible. Sincerely, Lina Kessman NetSuite Product Management Team Lina, I'm not sure I understand what is happening with respect to…

Dont think so - S3 is a lower severity and therefore low priority. There is no SLT date so therefore no fix. In progress could mean anything - ie. taking a look at it, discarding it etc etc.. Well, you may be right Ray. But you have to understand two things: [LIST=1] [*]I just submitted this yesterday [*]It's an ER, not an…

My Netsuite support agent was VERY competent - not an easy fix but this guy actually really knew what he was doing. My BEST Netsuite support experience to date - I'd been a little disapointed in the past. sheletor, Can you share with us what was the problem, and how was it fixed? Thanks.

When will this bug be fixed?

Curious, can you explain the business process of how two people have completely different items being entered in the same SO? ~Erik Yep, it's called a poor business process. ;) This is something that shouldn't happen, but does happen in the real world. People make mistakes, so that's why we try to design systems that…

OK- been tweeking this for a while. This is what I came up with- the only way the drop down appears is if I make the standard form preferred. When either the custom Sales form, or the custom pop up form is preferred, I cannot get the drop down to display, nor can I get . The issue with this is that the standard form is…

The problem is when do you release the lock, if the first user goes for coffee without clicking save. Thanks, -e Good point Evan. This possibility would have to be planned for. Of course, this is old hat to client-server DB app developers. You would probably need to allow each NetSuite account to establish the way to…

JMU- you win the prize, that was the problem- works perfectly NOW, dammit. I like my Tanqueray Martinis extra dry, very cold, and in large quantities. :D

We will do our best to address this problem as quickly as possible. Thank you Lina. We very much appreciate your prompt attention to this.

Please let me know if this proposed solution would work for you. We want to implement a fix that will work for most people, so your feedback on this would be really helpful. Lina, Thanks for asking. This has been a big problem for some time. I believe the underlying issue is concerned with the reason for the change of…

Unbeliveable! NetSuite has not even created an Issue yet for this obvious bug: :confused: From: NetSuite, Inc. [mailto:support@netsuite.com] Sent: Fri 05/18/07 7:24 PM To: Jim Underwood Subject: Case #573215 Update Thank you for contacting NetSuite Customer Support. Your Customer Care Case # is 573215. Hello Jim, This is…

I am pleased to report that NetSuite is moving very quickly on resolving this problem. Here's an update I received late last night: Issue Number 124740 Type Enhancement Severity S3 - Important Status Open - Work In Progress SLT Age 0 Months Release Target Under Review Thank you NetSuite for a very fast response!

Come now, can we not expect Netsuite to comply with basic accounting principals? How would you like us to explain this to SOX auditors? should we just give them the number for NS? Angela, Thanks for bringing this very serious issue to everyone's attention. While there is a presumption that NetSuite is GAAP compliant, I…

We are working to resolve the issues you raised. Most of the remaining issues are either already fixed and will released in the next few weeks or is in developments hands to be fixed soon. ... Hi Lina, Can you give us an update on when these issues will be fixed/released? Thanks,