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Comments
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We did the merge :) It turns out that the two vendors did not have the exact same tax IDs (one had a dash in the numbers while the other didn't). Once both records matched, the system picked it up as a duplicate. Thank you for your support!!
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We used the merge feature under the "Administrator" role. No error messages popped up. We are unable to find the vendor name we would like to merge in the drop box.