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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Comments
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The emails we received indicate that we should not reply to that email. Can you re-send it again please? Note that we are unable to raise a NS support ticket since NS keeps on erroring out when saving the case.
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Hi @Elychelle Gulen-Oracle Account Id is 4XXXXXXX5 Also, kindly provide the following information: When did you start to notice the issue? 19.07.2024 14:10 When was the last time it worked correctly? Never worked correctly for Inbound document How does this impact your daily operation? Not able to deploy to…
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Let us know if you need assistance on filing a case. @Elychelle Gulen-Oracle Yes I am not able to create support case. I have Basic Support I tried 4-5 times but I get same error…earlier i used to able to create support case. It would be very helpful if you can help on this. Thank you