Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Re: Defect 511047 > View Any Record (Entity/Item/Transaction) > An unexpected error has occurred - A fix has been prepared and tested. We are starting the process to release the fix to production accounts. Please note only Administrator roles are affected by this issue. We will keep you informed about the progress of the…

Hi John, I don't have the specifics on hardware setup for Release Preview environments unfortunately, but there is a related SuiteAnswer (65870) that includes details about the sandbox domain. I'll check with the Performance team on this and follow up with any new details: [h=3]What is the difference between a sandbox on…

Uya, there are several videos in SuiteAnswers that will help you prepare for the new release. Try searching for the keywords 'release preview' and you will see 10 videos in the Training Videos section: [ATTACH=JSON]{"data-align":"none","data-size":"full","data-attachmentid":436427}[/ATTACH]

Support filed Defect 443187 : Create/Edit Withholding Tax Transactions throws > An unexpected error occurred in a script running on this page. The following solution was provided: 1. Go to Setup > Users/Roles > Manage Roles. 2. Click Edit next to the Custom Role that is getting the error. 3. Check the Custom Role set up…

status.netsuite.com was updated with the following message: The planned changes were successfully applied across the environment and many customers have already confirmed that the issue is resolved. If you still experience problems please reach out to your support team through the usual channels. We apologize for this…

The upgrade will take place in phases and Support will be able to confirm your Sandbox upgrade date. In testing, you should identify, document, and test the key business workflows (not to be confused with SuiteFlow workflows) in your account. Compile a list of the critical task paths your employees follow to get their jobs…

Agenda Builder is scheduled to launch in March. An email will be sent to registrants when it becomes available. If you have any further questions, do not hesitate to contact the SuiteWorld18 Help Desk by email at SuiteWorld@gpjreg.com or by phone Monday through Friday, 6:00 a.m. to 6:00 p.m. PT. SuiteWorld18 Help Desk…

That link doesn't work - page not found.

Uya, testing can follow the same guidelines as suggested for your Release Preview. A topic that describes the database upgrade is available here. The Release Preview test plan is available in SuiteAnswers or you can access it from this topic.

Support filed Defect 397055 for this - Support > Go to SuiteAnswers link is missing. The Go to SuiteAnswers link should appear under the Support tab except for Employee Center, Customer Center, Vendor Center, or Partner Center roles. You can ask Support to attach your case to the Defect and receive an update once it's…

Development is currently investigating and an eta will be provided as soon as it becomes available.

We received an update from MS Azure team confirming that their engineers have resolved this issue.

MelMoore08, please report this to Support to investigate further. Performance may be a bit slow the first few times you complete a process or task but you should experience faster performance as you repeat the process or task through several iterations of testing.

Hi Heather, I'll follow up internally.

The fix is included in Release 2015.1.

Hi Bruce, I haven't seen any similar reports, but Support should take a look and file a Defect if this is reproducible.

A couple of Enhancements have been filed regarding fonts in 2014.2. Both are available for voting in SuiteIdeas: 1. Enhancement 299254 > Home > Set Preferences > Appearance > Please add more Formatting Options like Font Size, Text Bold (for Field Name), Text Italics, etc. 2. Enhancement 311584 > Ability to control font for…

Site layouts can also be affected by the doctype. See SuiteAnswers Answer Id: 31523 for a sample declaration.

Hi Evan, we are investigating this issue in Defect 313976: SAML SSO > Issues tab > Time out and not returning to Okta. Please contact Support to attach your case.

SSLv3 has been deprecated across the NetSuite Service. If you encounter any connection issues with secure protocols, using TLS 1.x should resolve this.

Hi Brad, There should be a voting button beneath the Details field as in the screenshot below. Which browser are you using? Does it display the button in Chrome? [ATTACH=CONFIG]n310725[/ATTACH]

Hi Todd, please contact Support and post your case or defect number here.

ddennison is right, Defect 313886 was reported for the following: Customer Center > Contact Support > Attach a .TXT or .JS file > Opening the file attachment in UI results to Page Not Found Error. This may or may not be related, but definitely worth reporting to Support.

NetSuite is aware of the SSLv3 'Poodle' vulnerability (CVE-2014-3566), is evaluating all NetSuite systems and will deprecate support for SSLv3 as needed. NetSuite generally recommends that its users update and maintain modern browsers.

Definintely something Product Management is aware of and may consider for a future release. You can vote for this feature in SuiteIdeas: 193964

Please contact Support and provide screenshots of the problem. If a Defect is filed, post the number here.

Thanks for the update, Bill. We have Defect 255733 filed for this - A possible alternate solution reported that removing the NetSuite Support Center (basic) role, and only adding the NetSuite Support Center role worked.

Hi David, a couple of Enhancements have been filed surrounding fonts in 2014.2: 1. Enhancement 299254 > Home > Set Preferences > Appearance > Please add more Formatting Options like Font Size, Text Bold (for Field Name), Text Italics, etc. 2. Enhancement 311584 > Ability to control font for values in dropdown fields Both…

Support will investigate this further and follow up via the same case.

One more thing - I also had to add the NetSuite Support Center (Basic) Role to my employee record in order to access SuiteIdeas. Corey, that's a good point. Let me check for any similar requests. Currently, once you log into SuiteIdeas from the Support tab of your account, you are automatically signed in with the NetSuite…