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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Comments
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We have this same problem. Would love to know if there was a solution to this other than doing it manually.
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I have a case open for this one. Issue Number 182141. It has been open since June.
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Doesn't it seem like this has been an ongoing unresolved issue for quite a long time? Is there no or not enough investment in updated severs, increased bandwidth etc going on at Netsuite to deal with growth? Before we have even hit the holiday season, both our staff and our customers are experiencing slow connectivity…