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User_49S96 Newbie

Comments

  • This worked for consolidating the customer records under the correct subsidiary, however, if I have an invoice that was created using the Parent Company, how do I get the invoice to show the correct Parent Company:Child Subsidiary?
    in Customer Setup Comment by User_49S96 Apr 30, 2026 6:08PM
  • I followed the steps and received an error telling me the merge of the entity was blocked for the following reasons: it has associated sub-customers. How do I fix this?
    in Customer Setup Comment by User_49S96 Apr 30, 2026 2:38PM
  • I appreciate your help. Have a great day!
    in Customer Payment Issue Comment by User_49S96 Apr 29, 2026 11:40AM
  • The account that is selected is the one that belongs to the subsidiary. It still does not populate any payments that are eligible for deposit. I am processing this under the Administrator role.
    in Customer Payment Issue Comment by User_49S96 Apr 28, 2026 6:59PM
  • Removing the location does not make anything appear.
    in Customer Payment Issue Comment by User_49S96 Apr 28, 2026 6:35PM
  • Yes, I can get to this screen, but at the bottom it says there are no records to show. I'm attaching a screenshot.
    in Customer Payment Issue Comment by User_49S96 Apr 28, 2026 6:12PM
  • I guess maybe that is where the problem lies. I do not see any boxes to mark/check. The payment that I am trying to deposit is not showing up in the list for me. The screenshots I sent earlier show 2 deposits that I was able to successfully record. There is one for $3,843.32 that I have been unable to complete. It still…
    in Customer Payment Issue Comment by User_49S96 Apr 28, 2026 5:36PM
  • Good Morning, I've verified that the Undeposited Account is the standard account with Other Current Asset Type. I'm not sure what you are asking me with the Make Deposit page. I'm very new to this software and have had very little training on it. I can change the filter to include all of the transactions and I find the…
    in Customer Payment Issue Comment by User_49S96 Apr 28, 2026 12:13PM
  • Hi Judy, Thank-you for your help. Unfortunately it did not work. I'm attaching the screenshots as requested. What I don't understand is that I have processed other payments with no issues and I just can not get this one to work.
    in Customer Payment Issue Comment by User_49S96 Apr 27, 2026 7:16PM