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  • @Michelle Jabanes-Oracle thankyou for your response but it doesnt answer my question. Does the first response count as an interaction that is considered by the algorithm for the 'closed on first response'. We send a first response to every ticket and would not want it to be counted as it the ticket investigation has not…
    in Netsuite Cases - Resolved on First Contact data Comment by User_99DHR Feb 29, 2024 8:09AM