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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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https://community.oracle.com/netsuite/english/discussion/comment/16800392#Comment_16800392 Hey Michelle, I tried using this, but didnt work, it seems like that Suiteanswers does not exist anymore, do you have another link to it? I know this is an old thread so its worth a shot, thanks!