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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Comments
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We are having the exact same issue as well. We have opened several cases and the answer has always been "have customer whitelist our domain name". From what we can tell--this is happening only when we send to Office365 users, and due to their blacklist being proprietary (based on my limited internet research), it is nearly…
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Been using PJ for about 2 months and we are in a situation where we are considering enabling NS to create a fake tracking #. It's a long story (no need for details here)--we've been working with PJ & NS support, but I wanted to talk to someone using PJ & NS in real world. Would anyone be willing to listen ? PM if so.…
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I'm getting same msg.