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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Comments
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What about creating a Workflow Action that automatically closes/rejects any email case captured cases originating from that particular user or containing certain words that are often used?
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How would you use a workflow? When you create an SetFieldValue action for a workflow state, Approval Status is not a field you can set a value for... Would you hijack the Opportunity 'Status' field values?