Jeanne I have responded to your message. Really looking forward to some positive news

Thank you Angela for the quick reply. I'm not sure how Expense Reports plays into this problem. As far as I can tell, the problem is with timesheets. They are not storing the DEPT & CLASS if we aren't using the Employee Center role. So it would seem like I should look for a workflow that is impacting every other role…

Here was the attachment from my last note. On your suggestion to submit a case: Unfortunately, we are currently not able to submit cases. When we attempt to submit a case, we get a "500 error, Something went wrong. Please try again". If you have any way to help us with that submission, I would be appreciative. I have tried…

Thank you for the quick reply. That is disappointing that it is only our system that is misbehaving. Please allow me to ask a few more questions. I tested on multiple roles including the top level Administrator role. Does not the Admin role have every single permission? Certainly at least those permissions included in the…

In the last several months, SuiteAnswers added a "ChatGPT-like" capability which sometimes gives a useful response. At least it is much better a response than the basic search functionality which I have never been very successful at using. Is there any chance that ChatGPT-like capability can be added to the Community? It…

Wow, simple and easy solution. Again, thank you very much.

Interesting…. So that was the secret. As soon as I checked that CLASS box in our custom time tracking form, the "CLASS" field appeared in the Field Mapping window. Thank you, I would have never figured that out. However, a related question: Now that I have checked the box and exposed the CLASS field (which is good), that…

Sorry, both workflows and scripting are over my head. If there is no built-in, easy way to hide a column line‐by‐line on the sublist based on another field, then you may close this question. We'll have to live with the column on every line. Thanks for the answer.

Unfortunately, we cannot afford NetSuite's paid support. In which case, they will not be able to help with something like this. We'll just stick with what we have for now. And try to get as many people as we can to vote for SuiteIdea 30557 to allow the Employee Center Role to VIEW an Item Receipt. That simple fix would…

Sorry for the delay. Unfortunately, I've been dealing with a 2025.2 issue after our instance was updated last Saturday. Also, unfortunately, I cannot get your "Start from scratch" suggestions to send an email. The Saved Search does run, but it generates 27,000+ records, so that is unusable. I'll do my best to explain. I…

Sorry this took so long to reply. I've been fighting with it over several evenings with no success. Seems like I might as well give up, I cannot figure this one out First off, I tried your suggestion: <p> <a href="https://XXXX.app.netsuite.com/app/accounting/transactions/purchord.nl?id={internalid}">Test</a> </p> Inserting…

May I please ask a related question? Is it possible to add the Global Search bar a customWe Employee Center role? Our Employee Center users see this, with no Global Search bar We have no Restrictions on the role. In the SEARCHES submenu, there does not appear to be a choice that relates. In the PREFERENCES submenu, we…

I apologize We've had some other challenges that have kept me from getting back to this one. Please allow me until next week to try some of the further suggestions.

Pratik, Your instructions were straightforward, thank you. Now… I'm sorry, but what do I do with the resulting Email Template? How do I use it in the Email>Customize Message section of the Item Receipt Saved Search? According to this SuiteAnswer, you cannot assign a customized Email Template to an Item Receipt.…

I was able to get Chelsea's Email to generate, but the "View Record" link still shows the Item Receipt instead of the Purchase Order. So that does not help our Employee Center users. Therefore, using the Applying Transaction Fields solution just doesn't seem like a good way to proceed for this particular situation.…

Thanks for the reply. I'll do more testing and get back to you on Wednesday.

I apologize for the slow response. As you are both providing good suggestions, please allow me to respond to both of you simultaneously. I tried Chelsea's suggestion first. Her saved search provided similar results as my original saved search, but more so from a PO perspective. That is good. However, it is not generating…

Pratik, Thanks for the 3 suggestions. You saw my basic level skillset with the Item Receipt Saved Search that I built. Therefore, sadly, Suggestion 1 is over my head. Workflows are not easy Suggestion 2 is WAY over my head. I have no idea how to do Scheduled Scripts and don't even know what a User Event is. Suggestion 3 is…

Chelsea, This is a really good idea. Unfortunately, it will not work for us. I'm really trying to limit the emails to only when an item is received and not when a PO is created or a bill is entered. Many of our purchases are online, paid with a credit card, in advance. That cc pmt is then entered and the PO status stays at…

That is not a bad idea. The only downside that I can think of is that now, 3 items would appear during a Global Search. Making it possibly more confusing for a user. I think think you original concept of marking one item as "DO NOT USE ANYMORE" or something along those lines, is probably still the best solution until…

Thanks for the writeup. It sounds very similar to what we already do. Back on October 2, 2024 when you wrote "…there are steps you can take to manually merge 2 items…" I was excited that there might be a solution to actually "merge" the items. The "Con" that you mentioned above "…Historical sales reports will need to…

I'm not the original requestor, but I sure would like to hear what those steps are because we deal with this on a regular basis to reach our goal of merging two items. Example: We create a Non-Inventory item in March 2020. It is a long part# like 4568279P86MG2059. Many Purchase Orders, Item Receipts and Bills are attached…

This was resolved with a NetSuite Support Case #6464484 Basically, we had to go to SETUP>ACCOUNTING>SHIPPING and clear the FIELD named DEFAULT SHIPPING METHOD. That allowed the MANAGE INTERCOMPANY SALES ORDERS function to work again.

Yes, thank you. I had meant to reply. It is disappointing that the WARNING message continues to appear. That is very un-nerving. And I did submit a trouble ticket to support. I am in the process of answering their first round of questions. Thank you very much

Thank you for the very thorough reply. It wasn't what I wanted to hear, but at least I now know that I'm not missing something in regards to changing the Standard form on the Post Time feature. As for the Approval Status and Posting Date, there are at least 3 Enhancement requests that appear to have been in SuiteIdeas for…

Thank you very much for the quick reply. SuiteFlow & SuiteScript are way over my head. As you suggest, I was looking for a configuration option, and thought maybe I was not looking in the right place. I was also hoping that maybe the field was exposed to CSV Import because we already have to do a CSV Import to change the…

Thank you for the thorough response. This is heartbreaking as I know cleaning up the mis-charges will involve many hours of manual cleanup every month, with errors along the way. As you suggested, I voted for the SuiteIdea and tried to leave a comment, but the Comments feature appears to be locked out for this Enhancement.…

Boy, that is going to be tough because I'll have to redact so much and there are a lot of really wide screenshots to make legible. I'll do my best. Attachment 1 is an employee's timesheet. Note the circled column. Every one of the Employee Class entries is the same, "Embedded", which is Employee E10105's default CLASS.…

Update: The NetSuite Support person wrote back: Fortunately, I was able to complete testing in our internal QA environment and was able to resolve the reported behavior. He went on to explain that we had a workflow that needed to have the Trigger Type changed to BEFORE RECORD SUBMIT. He gave us the steps to make the…

Case # 64we17238 I've already had a Zoom call. We were able to replicate the issue. The time does post. However, he says : Per checking, the cause of error is: “Time entries that have been already posted cannot be manipulated before unposting.” He thinks that it may be an old Workflow, which NetSuite gave me, that is…