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jkkirkland_29535 Blue Ribbon

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  • Thanks for reminding. Yes. I've closed our case as it appears all queued email for delivery has caught up. Thanks to everyone for their assistance and feedback.
    in Email Delivery issues 10.28.21 Comment by jkkirkland_29535 Oct 29, 2021 4:01PM
  • I am starting to receive previously sent test emails now. It appears they are working through the queued messages now but given the size/scope there may still be a delay before all are delivered.
    in Email Delivery issues 10.28.21 Comment by jkkirkland_29535 Oct 28, 2021 7:45PM
  • There appears to be substantial lag on support email responses from Netsuite. I saw the response listed in the account center portal case details way before I received the email. Given the nature of the problem is email related, this isn't too surprising. Just FYI.
    in Email Delivery issues 10.28.21 Comment by jkkirkland_29535 Oct 28, 2021 7:43PM
  • Just received callback from support tech. Status.netsuite.com has changed as of 3:25 PM EST and support is aware of the issue. Appears to be happening with a third party email provider Netsuite uses. No ETA. Not known whether previously mailed email are queued or will have to be resent.
    in Email Delivery issues 10.28.21 Comment by jkkirkland_29535 Oct 28, 2021 7:29PM
  • Thank you for reporting. Hate to say it but nice to know this isn't a single customer issue. I can confirm neither DKIM validation emails nor test emails are being delivered to external gmail/yahoo.com addresses in one off tests sent using Netsuite templating while other organization emails appear to be delivered normally.…
    in Email Delivery issues 10.28.21 Comment by jkkirkland_29535 Oct 28, 2021 7:11PM