kathryn123 Red Ribbon

That was it! Thank you so much for your help, @Dominica Sevilla-Oracle

Hi Dominica, Here is a screenshot within the customer's record. All sales orders have been invoiced so I cannot figure out why the field id unbilledorders is -0.11. The open balance is correct. All transactions are in our primary currency, USD, with net 45 terms. Please let me know if a specific screenshot would help.…

Hi, was a solution figured out to this issue? I am having the same problem where the unbilled order field shows $0.11. Thanks!

Update: We are now receiving emails again! I I did not change anything today so I do not know what caused yesterday's trouble.

@Michelle Jabanes-Oracle The status says sent and delivery status is delivered.

@User_ZCWF3 - I don't see the emails in my spam folder. That's a good guess though. Thanks for the suggestion!

Hi @Michelle Jabanes-Oracle Yes, I am using a email address that is a distribution list with 7 people. In my static group, I used this group email address in the email field and the people are listed out individually as the group members. The appropriate boxes are checked under creation, inbound email case capture, and…

Hi @Michelle Jabanes-Oracle. Is it still possible for new customers to install NetSuite for Outlook? My company wants to implement this and would rather not choose a third party. Our account was created in June 2020 and we have a module called Outlook Integration. However, I don't see anything else already in our account…

Thank you, @Patrick Fresnosa-Oracle! This helped me get to the root of our problem. I really appreciate your help :)

Hi @Patrick Fresnosa-Oracle. Thanks for your screenshots and detailed explanation. My question is in regards to the actual amounts. In your example, the USD ($1,584.10) amount was lower than the CAD (2,000). In my accounts, the USD is higher than the CAD despite an exchange rate of 0.80. My exact amounts were USD 28,243.21…